Shipping Policy

At TheChrisClub, we carefully prepare every order to ensure your products arrive safely and in excellent condition.

Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Orders placed on weekends or public holidays will be processed on the next business day.

Once your order has been shipped, you will receive a confirmation email containing your tracking information, where available.

Estimated Delivery Times

Estimated delivery times vary depending on the destination:

• Portugal: 3–7 business days
• European Union: 5–12 business days
• United Kingdom: 7–15 business days
• United States & Canada: 7–15 business days
• Other international destinations: 7–20 business days

Please note that delivery times are estimates and may occasionally be affected by carrier delays, customs processing, public holidays, weather conditions, or other circumstances outside our control.

Shipping Costs

Shipping costs are calculated at checkout based on the delivery destination, order value, and available shipping method.

From time to time, TheChrisClub may offer free shipping promotions or free shipping above a specified order value. Any applicable offer will be clearly displayed on our website or during checkout.

Order Tracking

When tracking is available, you will receive a tracking number by email once your order has been dispatched.

Please allow up to 48 hours for tracking information to become active after receiving your shipping confirmation.

Incorrect Shipping Information

Customers are responsible for providing complete and accurate delivery information at checkout.

If you notice an error in your shipping address, please contact us as soon as possible.

Once an order has already been processed or shipped, we may not be able to change the delivery address.

TheChrisClub is not responsible for orders delivered incorrectly due to inaccurate or incomplete information provided by the customer.

Delayed Orders

Occasional delivery delays may occur.

If your order has not arrived within the estimated delivery period, please first check the tracking information provided.

If there has been no tracking update for an extended period or you believe your parcel may be lost, please contact us and we will assist you.

Lost or Damaged Packages

If your package arrives damaged, or if you believe it has been lost in transit, please contact us as soon as possible with your order number and any relevant photographs or information.

We will review the situation and work with the shipping carrier where appropriate.

Customs, Duties & Taxes

For international orders, customs duties, import taxes, or other fees may apply depending on the destination country.

Unless otherwise stated during checkout, these charges are the responsibility of the customer and are determined by local customs authorities.

TheChrisClub does not control or determine these charges.

Multiple Packages

In some cases, items from the same order may be shipped separately.

If this happens, you may receive more than one tracking number and your products may arrive on different dates.

You will not be charged additional shipping fees because an order has been divided into multiple shipments.

Questions About Your Delivery

If you have any questions regarding your shipment, please contact us through the customer support information provided on our website.

Please include your order number so we can assist you as efficiently as possible.

Last updated: September 2026